Monday, August 20, 2012
Sunday, August 12, 2012
Saturday, May 05, 2012
Great Service
Was doing some airline bookings for some family members. I had a voucher code for a certain travel portal from my Kotak credit card. Tried to get through the payment twice. Failed. Wasn't sure if it was a card issue or an issue with the portal.
Then went to www.cleartrip.com. Kotak surprisingly failed there too. Was going to call the card company when my phone rang. It was an executive (Gurbir) from the Mumbai cleartrip office.
"Sir, i think you've been trying with your card and it isn't going through. Ican help you get through the bookings and hold your reservations till then".
i was happy.
Response speed and the fact that they are eager to prevent a sale (and customer) from going away.
He asked if i could try and use another card of mine and get the bookings done through the IVR. i said i could but didn't know how to get the OTP (One-Time-Password) for my HDFC credit card. He had the number ready with him.
i was impressed.
i sms-ed HDFC, obtained the OTP. Gurbir called again in 2 minutes. He confirmed my schedule and connected me to the IVR. Gurbir just had one more piece of information for me - apparently there was a discount on the ticket and the fare i saw on the website was now Rs. 300 lesser.
i was delighted.
The IVR process was smooth. After which he came on the phone again confirming the schedule and bookings.
I know one thing now. I am going to do all my bookings from cleartrip. Till they maintain these kind of service levels.
Wonder why the earlier portal didn't try this process out. Lack of imaginaton? Lack of hunger? Possibly what differentiates a successful business from others in a competitive environment. And what about the credit card company. Wouldn't they get an alert when their card isn't going through for maybe some technical reason? Couldn't they follow up? For time sensitive transactions, i'll think twice before using this card now.
Then went to www.cleartrip.com. Kotak surprisingly failed there too. Was going to call the card company when my phone rang. It was an executive (Gurbir) from the Mumbai cleartrip office.
"Sir, i think you've been trying with your card and it isn't going through. Ican help you get through the bookings and hold your reservations till then".
i was happy.
Response speed and the fact that they are eager to prevent a sale (and customer) from going away.
He asked if i could try and use another card of mine and get the bookings done through the IVR. i said i could but didn't know how to get the OTP (One-Time-Password) for my HDFC credit card. He had the number ready with him.
i was impressed.
i sms-ed HDFC, obtained the OTP. Gurbir called again in 2 minutes. He confirmed my schedule and connected me to the IVR. Gurbir just had one more piece of information for me - apparently there was a discount on the ticket and the fare i saw on the website was now Rs. 300 lesser.
i was delighted.
The IVR process was smooth. After which he came on the phone again confirming the schedule and bookings.
I know one thing now. I am going to do all my bookings from cleartrip. Till they maintain these kind of service levels.
Wonder why the earlier portal didn't try this process out. Lack of imaginaton? Lack of hunger? Possibly what differentiates a successful business from others in a competitive environment. And what about the credit card company. Wouldn't they get an alert when their card isn't going through for maybe some technical reason? Couldn't they follow up? For time sensitive transactions, i'll think twice before using this card now.
Saturday, December 17, 2011
Weekend Photo and Comment - Abbi Falls, Coorg
Found it slightly hyped. If you're from Maharashtra, then you've seen plenty of falls like these in the ghat section (Khandala, Lonavala, Matheran etc.). We visited on a Saturday so there was the usual weekend crowd. But most of all, tons of school students. And harried teachers mouthing 'discipline' gibberish; "walk straight" was one such strong missive to a perfectly (in my mind) well behaved student by one her dictatorial teachers. Education, they call it.
I am told the falls actually fall in a private estate but the owner has given an okay to the government to give the public access. The falls are barricaded (apparently a favourite suicide point) so if you want to get wet under/near a waterfall you'll have to go elsewhere.
Labels:
Coorg,
Images,
Photography,
Travel,
Waterfalls,
Weekend Photo Comment
Saturday, November 26, 2011
Elephants at Dubare
We visited Dubare Elephant Park, Coorg recently. The park is run by the Government of Karnataka and is on the banks of the Cauvery. You take a short boat ride (ETT - 3 minutes) from one end of the bank to the camp for Rs. 20 a head.
(click on the images below for a bigger picture)
(click on the images below for a bigger picture)
The elephants for the famous Mysore Dassara celebrations used to be trained here. Elephants were also trained for to take part in logging operations - something that's now done by machines, forcing the elephants to take iVRS and spending their time here.
The trip was slightly disappointing due to the promise-delivery difference. For example, they charge for "elephant bathing" - but you'd be disappointed if you thought they'll give you a chance to do that. They just allow you to see it. But you'll bump into people telling you with a proud smile that they bathed the elephants, lopped coconut shells and all. Maybe it's dependent on the crowd. To be fair their website doesn't claim that you can bathe the elephants but the guys at the counter do.
Similarly "elephant feeding" doesn't mean you get to feed them. You just get to see the cart-loads they gulp down. The obedient elephants won't even accept a banana from you if you don't go through the keeper! The best part is that the bananas are given by the department themselves for you to feed - only to be rejected by the elephant. Didn't the elephants like us? Anyway, we ended up gulping the bananas down. The elephant rides had a waiting queue of at least 45 minutes and we didn't have that kind of time. So we spent about 1.5 hours and exited.
On the bright side, the trip gave us a great chance to see elephants up-close. As in, cageless touch-feel distance.
And also enough to wonder at Mother nature's design. As in:
And also enough to wonder at Mother nature's design. As in:
1) The elephant's trunk contains 100,000 individual muscles (not
skeletal muscles). Damn! Damn! Yes, two damns! And the trunk is
sensitive enough to pick up a pin. You bet. With 100,000 muscles.
2) The trunk can hold about 8 litres of water at once.
3) They have a total of 26 teeth (not two! - the tusks are like the
human incisors) and unlike humans, they have about 6 cycles of
dentition.
4) They weigh about about 3000 kgs; 150 kgs of food and 80 litres of water a day keeps an elephant the giant it is.
5) They sleep for just about two hours a day. Why? Because they spend about 18 hours a day looking for and chomping their veggies.
6) To supplement their diet, they dig up soil for salt and minerals. Entire hills have been carved out due to this action! More about that here.
7) The skin feels tough to touch (the word pachyderm means thick skin) but it has so many nerve endings that it makes it sensitive enough to detect even a fly sitting on it. The pink coloration that you see in the snap below is due to depigmentation - characteristic of Asian elephants.
8) Elephants don't perspire. So they use their ears as fans which cools the blood near the ears by as much as 6 degrees Celsius which is then circulated to the rest of the body
9) They swim well but cannot jump or gallop; They need to have at least one foot on the ground.
10) They have a gestation period of 22 months. And here i was thinking 9 months was tough.
11) They live in matriarchal groups led by (mostly) the oldest/largest female
So much for one animal. Great Mother Nature. What also amazes me is the courage of that first human group to have thought to domesticate this great animal.
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...and oh, the wonders of the internet. There's a page that gives you tips on keeping your very own pet elephant! Best part:
Prevent the elephant from getting chilly after a shower
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Facts and figures given above pertain to the Indian Asian Elephant (elephas maximus indicus). For difference between the African and Asian elephant see here. They even belong to different genera ! (loxodonta and elephas for African and Asian respectively. That seemed surprising to me as a layman but Wikipedia also says that there are no hard and fast rules for genus classification. Before this gets any more confusing, am going to stop.
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